Terms of Use

1. Operator and scope

RealHens is operated by Steven Parker, 19/5 Moo 10, Khok Kloi, Phang Nga 82140, Thailand. Contact: hello@realhens.com. See our legal notice and Privacy Policy.

Public streams can be watched without an account. Features marked “coming soon”, closed or unavailable are not currently offered simply because they are described on the site. Registration, Google sign-in, memberships and checkout may be opened in stages.

2. Accounts and access

By creating an account, you agree to these terms. New account registration is currently available only to people aged 20 or over. You must also have the legal capacity required for the relevant agreement under applicable law. We do not currently offer a parental-authorisation registration route. Purchases require the necessary legal capacity.

New accounts are subject to team approval after email verification while manual review is enabled. Google-verified email addresses do not need a separate RealHens confirmation email. Approval is not guaranteed. Provide accurate private account details and an email address you control, keep sign-in details private and tell us if your account is compromised. You may use a display name, but must not impersonate another person. Do not create extra accounts to bypass limits, promotions or moderation.

Where offered, Google sign-in is an optional way to access an account. Its availability also depends on Google's service and your Google account. Removing access in Google does not by itself delete a RealHens account or cancel a paid subscription.

You can request account closure by contacting us. If a paid membership exists, its renewal must be addressed as part of closure; logging out or disconnecting Google does not cancel billing. Data handling is explained in the Privacy Policy.

Welcome feeds for new free accounts

Each eligible new free account receives three welcome feeds once, available after approval. They are shared across all feedable coops and do not refill each day. Repeated sign-in or approval does not create another grant. They have no cash value and remain subject to barn opening hours, cooldowns and animal-welfare limits. Existing accounts keep their existing allowances. Do not create additional accounts to repeat the offer.

3. Live cameras, feeding and animal welfare

Camera pictures may be delayed, interrupted, offline or temporarily unavailable. We do not promise that a particular animal, event or camera will be visible at a particular time, or uninterrupted streaming.

Interactive feeding is subject to the displayed allowance, opening hours, cooldowns, stock and safety controls. A request can be delayed or rejected. Do not bypass limits, automate feeding requests, interfere with equipment or encourage conduct that could harm an animal. We may pause interactions immediately when needed for welfare or safety.

Where times affect an allowance or feeding window, the barn's Thailand time (Asia/Bangkok) applies unless the relevant screen says otherwise. If an allowance is deducted but an action appears to fail, contact us with the time and coop so we can check the record.

4. Virtual Eggs and community features

Virtual Eggs, badges, streaks, votes and favourite-chicken choices are features of the website. Virtual Eggs are distinct from the fresh farm eggs described in the shop. They are not money, an investment, a deposit, ownership of an animal or a claim to farm profits, and have no cash-redemption value unless an explicit offer states otherwise.

Allowances and benefits follow the information shown for the relevant feature or purchased plan. We may correct errors and reverse rewards obtained through abuse. Changes do not remove mandatory rights or benefits already owed under a paid agreement.

5. Community rules and moderation

Be respectful. Do not post threats, harassment, hate speech, unlawful material, spam, scams, private information about others or content you have no right to share. Do not attempt unauthorised access, disrupt the site, manipulate votes or evade security controls.

Chat is a shared member space, not private messaging. Display names and feeding activity may also appear publicly. Moderators may hide messages or restrict access for breaches or immediate safety/security concerns. Where practicable we will explain the reason and consider a review request sent to our contact address. Urgent protection may require action before notice.

You keep any rights you hold in content you submit. You give RealHens the non-exclusive permission needed to store, display and moderate that content as part of the service. This does not grant us ownership of your content or a general right to use it in unrelated advertising.

6. Purchases and memberships

No paid contract arises merely by viewing a price or clicking through the site. Before confirming a purchase, review the product, total price, currency, taxes, delivery charges and, for subscriptions, billing interval and renewal information shown in the offer and checkout. Those details form part of the purchase agreement. Contact us promptly if the confirmation differs from what you agreed.

Where a recurring membership is offered, it renews as stated at checkout until cancelled. Use the available membership management function or contact us to stop renewal. Cancellation normally takes effect at the end of the current paid period unless the offer or applicable law provides otherwise. Mandatory refund and withdrawal rights remain available.

Payments are handled through Stripe when that checkout is available. Merchandise may be produced and shipped through Gelato and its partners. Availability, delivery destinations and estimated delivery times are shown with the product or checkout. Fresh farm eggs are offered for delivery within Thailand only.

A failed or unavailable checkout is not a completed order. If you see a charge without a clear confirmation, contact us before submitting repeated payments.

7. Cancellations, returns and problems with an order

If an item is damaged, incorrect or does not match the agreed description, contact hello@realhens.com with the order reference and relevant details. We will assess the appropriate remedy under the purchase agreement and applicable law. A request for prompt reporting does not shorten a statutory claim period.

Any additional cancellation or return conditions must be disclosed before purchase. Producing a standard catalogue shirt only after it is ordered does not by itself mean every statutory withdrawal right is excluded.

Where EU consumer rules apply, distance purchases generally carry a 14-day withdrawal right, subject to legal exceptions. Exceptions can include genuinely personalised goods and rapidly perishable goods. Special requirements apply to starting digital content or services during a withdrawal period; simply using this website is not blanket consent to lose those rights. EU information on withdrawal rights.

Nothing in these terms excludes mandatory consumer protections, remedies for defective goods, or rights that cannot lawfully be waived. Details required for a particular paid offer, including applicable withdrawal information, must be provided before purchase.

8. Website content and availability

RealHens photographs, edited portraits, videos, designs and text may be protected by intellectual-property rights. You may use the website for personal viewing and share links. Permission is required for commercial reuse, rebroadcasting or redistribution except where the law permits it. Some profile portraits and backgrounds are digitally edited.

We may maintain, update or temporarily suspend the service. We will handle paid commitments and any significant interruption in accordance with the agreed offer and applicable law. These terms do not exclude liability for fraud, intentional misconduct or any other liability that cannot lawfully be excluded.

9. Changes and applicable law

We may update these terms for changes to the service or legal requirements. The date above identifies this version. Material changes affecting existing accounts or paid agreements will be communicated as required; an update does not retroactively remove accrued rights or change a paid contract without a lawful basis.

Thai law governs these terms, subject to any mandatory protections of the law that applies to you as a consumer. This clause does not take away a mandatory right to bring a claim in a competent court in your home country.

10. Questions and complaints

Email hello@realhens.com with the account, order or issue concerned. For privacy requests, see the Privacy Policy. You retain the right to contact a competent authority or use any dispute-resolution route available under applicable law.